First Big Boy Job: Swenson's Ice Cream

The Importance of Systems: Sweeping Floors

Always a Better Way, Always a Best Way

Promotion to Scooper

Swenson's System for Scooping Ice Cream

Detailed Steps of the Scooping System

Consequences of Deviating from the System

Modern-Day Service vs. Swenson's System

Analyzing Problems: Were Systems in Place?

High Consequence, Low Probability Events

Importance of This Concept for Fire Service

Complexity of a Fire Department

The Complex Job of a Firefighter

The Goal: Do It Right

Benefits of Doing Things Right

Most of What You Do, You Do Right

Risk-Frequency Analysis

Defining High-Risk and Low-Risk Events

Defining High and Low Frequency Events

Firefighters Get in Trouble for Mistakes

Mistakes Rarely Happen in High-Frequency Events

Recognition-Primed Decision Making (RPDM)

RPDM Works

Low Risk, Low Frequency Events

The Concern: High-Risk, Low-Frequency Events

Highest Likelihood of Nasty Consequences

Examples: JFK Jr.

Examples: JonBenet Ramsey Case

Examples: Wildland Fires and Forest Service

Examples: Seattle PD and WTO Riots

L.A. PD and High-Frequency Riots

Alert System for High-Risk, Low-Frequency

Empty Hard Drive in High-Risk, Low-Frequency

Personal Example: Delayed Flight

Son's Insight: Pacific Coast Boat Trip as HRLF

Risk of Pacific Coast Journey

Two Types of HRLF: DTs and NDTs

HR, LF, NDTs: High-Risk, Low-Frequency, No Time to Think

The Scariest Tasks

Addressing HRLF, NDTs Through Serious Training

Every Day is a Training Day for NDTs

Most HRLF Events Have Time to Think Through

The Urge to Slow Down: Observational Examples

Slow Down: Combatting the "Now" Mentality